Refund & Return Policy
Effective Date: 2023.12.10
Last Updated: 2025.08.21
This Refund & Return Policy (“Policy”) applies to all online purchases made through C&C Cosmetics Korean. By placing an order on our website, you agree to the terms and conditions outlined below. Please note that our online policies differ from in-store return policies.
1. General Policy
· All sales are considered final once an order has been shipped.
· We do not accept returns, exchanges, or cancellations after shipment.
· Customers are responsible for ensuring the accuracy of order details and shipping information at checkout.
2. Cancellations and Order Changes
· Orders may only be canceled or modified prior to shipment.
· Once an order has been shipped, it cannot be canceled, modified, or re-routed under any circumstances.
3. Damaged, Lost, or Stolen Packages
· If a product arrives damaged, defective, or your package is lost/stolen during transit, you may request a refund.
· To process a claim, you must provide sufficient proof, which may include photographs, videos, shipping confirmation, or a written statement.
· Refunds for such claims will only be issued after verification and, where applicable, a successful claim with the third-party shipping provider.
· Please note that C&C Cosmetics Korean is not liable for delays, misdeliveries, or other shipping issues caused by third-party carriers.
4. Out-of-Stock or Unavailable Products
· In the event that an item is unavailable or out of stock before your order has shipped, we will issue a full refund for the affected item(s).
· Refunds will be returned to the original payment method used at checkout.
5. Non-Returnable & Non-Refundable Items
· The following items are non-returnable and non-refundable:
· - Opened or used cosmetics and skincare products.
· - Items marked as final sale or promotional offers.
· - Gift cards or e-gift certificates.
6. Proof and Claim Timelines
· All claims for damaged, defective, or missing products must be submitted within 7 calendar days of delivery.
· Claims filed after this period may not be eligible for refund or compensation.
7. Liability Limitation
· C&C Cosmetics Korean shall not be held responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.
· Our maximum liability is limited to the purchase price of the product(s) in question.
8. Governing Law
· This Policy shall be governed by and construed in accordance with the laws of the Province of Québec and the laws of Canada applicable therein.
We're here to help! Just send an email our customer support team at customer@cnccanada.com with your order number and item(s) you wish to return or exchange.
Note: We reserve the right to update or modify this Policy at any time without prior notice. Customers are encouraged to review this page periodically for the latest information.
